We’re Here to Assist You
Whether you have a question about our collections or need assistance with a purchase, our team is here to help.
Miami Design District
📍 162 NE 40th Street Miami FL 33137
📞 001 786 801 0116
🖂 contact@simonas.us
Best parking: Paradise Plaza Garage
Nearest valet: Valet Station 5 (V5)
Business hours:
Monday - Saturday - 11AM - 7PM
Sunday 12AM - 6PM
Customer Support
FAQ
Below you’ll find a few quick answers. If you have any other questions, don’t hesitate to contact us!
What payment methods do you accept?
We accept all major credit and debit cards, including Visa, Mastercard, American Express, and Discover. You can also choose to pay using Apple Pay, Google Pay, or Shop Pay for a faster checkout experience. All payments are processed securely.
What are the delivery options, areas covered, and shipping costs?
We offer standard and express delivery options across the continental United States.
- is complimentary on orders over $100.
- is available at an additional cost.
We currently ship only within the U.S. For international orders, please contact us directly.
What is your return and exchange policy?
We want you to love every piece from Simona’s. If you're not completely satisfied, you may return eligible items within 30 days of delivery for a refund or exchange.
- unused, in original packaging, and with all tags intact.
- personalized products or special orders, may not be eligible for return.
To initiate a return, please contact our support team at contact@simonas.us.
Is sales tax included?
Sales tax is applied where required by law and is calculated at checkout based on your shipping address. The final amount will be clearly displayed before you complete your purchase.