Vista Alegre Emerald teapot

We ship via FedEx and UPS.

Shipping Options:

- Standard Shipping – $10 USD | Delivery in 3–5 business days
- Next Business Day Shipping – $25 USD

Returns:
We offer a 30-day return policy. Items must be in original condition and packaging, with proof of purchase.

To start a return, email us at customerservice@simonas.us.

Return Address:
162 NE 40th St, Miami, FL 33137, USA

Once approved, we’ll provide a prepaid return label and instructions. Items sent without prior approval will not be accepted.

Note:
We do not accept returns on sale items, gift cards, custom or personal care products.

Refunds:
Approved returns will be refunded to your original payment method within 10 business days. For any issues, contact us at customerservice@simonas.us.

All products come with a manufacturer’s warranty that varies by item, with a minimum coverage of 12 months from the date of purchase. Warranty terms and duration for each product are specified in the individual product’s documentation.

To initiate a warranty claim, please retain your proof of purchase and contact us at customerservice@simonas.us.